Account Registration

Downloading the Exness App

To begin, you need to download the Exness App from the relevant app store. The app is available for both iOS and Android devices .

Steps to Download:

1. Open the App Store (iOS) or Google Play Store (Android) on your device.
2. Search for "Exness App."
3. Tap the "Download" or "Install" button.
4. Wait for the app to download and install on your device.

Creating an Account

Once the app is installed, follow these steps to create an account:

1. Open the Exness App.
2. Tap on the "Sign Up" button.
3. Enter your email address and create a password.
4. Select your country of residence from the drop-down menu.
5. Accept the terms and conditions by checking the corresponding box.
6. Tap the "Continue" button to proceed.

Table: Required Information for Registration

Setting Up Your Profile

After creating an account, the next step is to set up your profile. This involves providing additional personal information to complete your profile.

Steps to Set Up Profile:

1. Tap on the "Profile" icon at the bottom of the screen.
2. Enter your full name as it appears on your official documents.
3. Provide your date of birth.
4. Enter your phone number and verify it through the code sent via SMS.
5. Fill in your residential address.

Table: Profile Information Requirements

Account Verification

Importance of Verification

Verifying your account is essential to unlock all features of the Exness App, including higher deposit limits and access to advanced trading tools. It ensures compliance with regulatory requirements and enhances account security.

Verification Process

The verification process involves two main steps: verifying your identity and verifying your address.

Step 1: Identity Verification

1. Go to the "Profile" section and select "Verify Identity."
2. Upload a clear photo or scan of your government-issued ID (passport, national ID card, or driver's license).
3. Ensure that the document is valid and not expired.
4. Submit the document for review.

Table: Accepted Identity Documents

Step 2: Address Verification

1. Navigate to the "Profile" section and select "Verify Address."
2. Upload a utility bill, bank statement, or any official document that shows your name and address.
3. Ensure the document is dated within the last three months.
4. Submit the document for review.

Table: Accepted Address Documents

Verification Tips

• Clarity: Ensure all documents are clear and legible.
• Current Information: Use the most recent documents to avoid rejection.
• Complete Details: Make sure all required fields are filled out accurately.

Troubleshooting and Support

Common Issues

Issue 1: Document Rejection

• Reason: Blurry images or incomplete documents.
• Solution: Re-upload clearer images or complete documents.

Issue 2: Delayed Verification

• Reason: High volume of verification requests.
• Solution: Wait for the processing time or contact support for updates.

Issue 3: Incorrect Information

• Reason: Mismatched details between documents and provided information.
• Solution: Ensure consistency in all submitted information.

Contacting Support

If you encounter any issues during registration or verification, the Exness App provides various support options.

Support Options:

1. In-App Help Center: Access comprehensive guides and FAQs.
2. Live Chat: Available 24/7 for real-time assistance.
3. Email Support: Send detailed queries to support@exness.com.

Table: Support Contact Information

Conclusion

Registering and verifying your account on the Exness App is a simple process that ensures access to a comprehensive trading platform. By following the detailed instructions and utilizing the tips provided, you can complete these steps efficiently. Should you encounter any challenges, the robust support options are readily available to assist you. This thorough approach to account setup not only enhances security but also provides a solid foundation for your trading activities.